How to provide outstanding customer service:

I am well on my way to reading one book every week  pursuant to my new year’s resolution. This week, I am exploring “The magic of Thinking Big by David Schwartz. In one chapter he narrates a  story of an irate guest at a hotel who sent a telegram to reserve a room for a single occupant but who came to the hotel clerk requesting  hotel room with double occupancy. The customer insulted the clerk threatening to have him fired and questioned his intelligence. The young clerk apologized but declared that he was merely following instructions.

The author was next in line to deal with the clerk but was pleasantly surprised when the clerk greeted him warmly. The author told the clerk that he admired the way that he dealt with the previous customer. The clerk stated that he refused to be infuriated by a customer like that, he empathised with the man and supposed that he was having marital problems and that the man used him as a scapegoat to feel superior. The clerk added that “…underneath he is  probably a nice guy, most folks are…”

The author then suggested that we remember this statement the next time someone “declares war on us. He said the best way to deal with situations like this is to let the other person say their piece, then forget about it”.

We have nothing to lose by following this approach. Instead of responding to their insults , especially for those of us who work in the service industry, it is wise to hold our tongue. There is nothing to gain by charging with bitter words. The other person may in fact be experiencing some trying times and may simply want attention. Although you may find that your minimum wage does not pay you enough to take insults, I am sure by the following week that you will forget the exchange of words.

About the Author: Antoinette Sydney LLB LEC CAMLFC CFRMP is an author and entrepreneur based in Trinidad and Tobago.

Order her new book now: How to Hustle from Home: 50 Success Secrets
https://linktr.ee/asydneygrouptt

Website: www.asydneygroup.com

Email: sydney@asydneygroup.com

Blog: https://sydneygroupblog.wordpress.com/

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Thank you ,please come again.

#antoinette #sydney #ebook #trinidad #online #lawyer #caribbean #attorney #aml #consultant howtohustlefromhome #50successsecrets

Carrying on the legacy: Children who take an interest in the family business

I always notice when I see children helping their parents in the family business. Sometimes I am even impressed when the children are actually selling or serving customers.

This allows children to develop many skills such as selling, communication, customer service. These children can carry on the family business or chose to go n their separate paths.

In Trinidad I learned that different tribes of people leave a legacy for their children to inherit while others are indifferent.

“I asked my father for the tools to start my business” he exclaimed as we waited outside the bank waiting for 8:00 a.m. He was glad that his father provided him with the equipment and implements to start his air conditioning installation business. He was looking for an audience ,even one listening ear as we waited. He lamented that parents now are so bent on seeing their children struggle to “earn their stripes”. He considered this to be foolishness because to do this deprives children of getting a head start in life.

I listened as a friend brag ut how many wigs she owned. She valued them to be around $15,000 TTD. My stomach turned. I wondered what her children would do with this. Imagine if this was in mutual funds or actually invested in a wig business that she could pass down to her children.

About the Author: Antoinette Sydney LLB LEC CAMLFC CFRMP is an author and entrepreneur based in Trinidad and Tobago.

Blog: https://sydneygroupblog.wordpress.com/

Linked In: https://tt.linkedin.com/in/antoinette-sydney-77093550

Instagram: https://www.instagram.com/asydneygrouptt/?hl=en

Facebook: https://www.facebook.com/sydneygrouptt/

Youtube: https://www.youtube.com/channel/UC8-sUa8WMDJM8w5_Q3nhQ5w

Disclaimer:
The content herein is only for informational and educational purposes and does not constitute legal advice. Please be advised that no attorney/client relationship is created by the publishing of this content. You should consult with your attorney at law for independent legal advice.

No representations or warranties are made about the suitability, comprehensiveness and or accuracy of the information and other content contained on this channel. It should be noted that legal information and content can become out of date and I give no undertaking to keep this blog up to date. All liability for any loss or damage of any kind which may be suffered as a result of accessing and using the information and or content of this blog is hereby excluded to the full extent permitted by law.

#legacy #time #children #kids #business #freedom #financial #freedom #independence #goals #hope #success #woman #empowerment #onlinebusiness #movement #hustlers #hihustlers #business #registration

How to manage your time effectively

Time is your friend. Once you are living in your gift you will realize that time is an illusion. Everything is in Divine order. Everything that you want already exists. It just has to be manifested now.

Learning how to give priority to those activities that are in line with your strategic goals.It follows therefore that you must have strategic goals. This will enable you to say no to requests that do not further your personal goals.

By saying no, you have the time , energy and resources to focus only on those essential things.

Just say no!!

About the Author: Antoinette Sydney LLB LEC CAMLFC CFRMP is an author and entrepreneur based in Trinidad and Tobago.

Blog: https://sydneygroupblog.wordpress.com/

Linked In: https://tt.linkedin.com/in/antoinette-sydney-77093550

Instagram: https://www.instagram.com/asydneygrouptt/?hl=en

Facebook: https://www.facebook.com/sydneygrouptt/

Youtube: https://www.youtube.com/channel/UC8-sUa8WMDJM8w5_Q3nhQ5w

Disclaimer:
The content herein is only for informational and educational purposes and does not constitute legal advice. Please be advised that no attorney/client relationship is created by the publishing of this content. You should consult with your attorney at law for independent legal advice.

No representations or warranties are made about the suitability, comprehensiveness and or accuracy of the information and other content contained on this channel. It should be noted that legal information and content can become out of date and I give no undertaking to keep this blog up to date. All liability for any loss or damage of any kind which may be suffered as a result of accessing and using the information and or content of this blog is hereby excluded to the full extent permitted by law.

#antoinette #sydney #ebook #trinidad #online #lawyer #caribbean #attorney #aml #consultant

How to Start a Sign Business: Business Idea #3: Sydney Printery

Signage is everywhere. There are many opportunities to enter to the sign making industry. The raw materials and the equipment are cheap. The difficulty is getting the equipment in Trinidad.

It is wise to determine what will be your focus. Will you focus on;

Call Cards ;

Labels;

Banners;

Flyers ;

Vinyl signs/Decals;

Sublimination Printing ;

Mug printing ;

T-shirt printing:

Hat Printing.

SEE MY YOUTUBE CHANNEL NOW!!

Things you need :

Equipment ;

Raw material ;

A space to put the equipment;

Software such as Adobe Illustrator and Adobe Photoshop .

A basic understanding of graphic design is important as you will be working with designing software to prepare images for printing . You can purchase training programs on online learning platforms .

You will also learn by practicing your craft more .

There are many helpful YouTube videos on designing software and techniques for printing . Once you get all these things ,you are ready to start your sign business .

Choose a name that best captures your brand .

About the Author: Antoinette Sydney LLB LEC CAMLFC CFRMP is an author and entrepreneur based in Trinidad and Tobago.

Order her new eBook now: How to Hustle from Home: 50 Success Secrets
https://gumroad.com/l/jHoyL
Get a free sample of two chapters here
linktree:https://linktr.ee/asydneygrouptt

Blog: https://sydneygroupblog.wordpress.com/

Linked In: https://tt.linkedin.com/in/antoinette-sydney-77093550

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Facebook: https://www.facebook.com/sydneygrouptt/

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Disclaimer:
The content herein is only for informational and educational purposes and does not constitute legal advice. Please be advised that no attorney/client relationship is created by the publishing of this content. You should consult with your attorney at law for independent legal advice.

No representations or warranties are made about the suitability, comprehensiveness and or accuracy of the information and other content contained on this channel. It should be noted that legal information and content can become out of date and I give no undertaking to keep this blog up to date. All liability for any loss or damage of any kind which may be suffered as a result of accessing and using the information and or content of this blog is hereby excluded to the full extent permitted by law.

#sign #business #how #to #start #signbusiness #trinidad #antoinettesydney #lawyer #asydneygrouptt #asydneygroup.com #signage #deecals #tshirt #print #howtostartasignbusiness #howtostartatshirtprinting #service #onlinew #print #shop #youth #focus

Are there business classes at your school or university?

As I pen this note to my 2 faithful readers,I am watching an episode of “Saved by the Bell”. The students were in class and all had presentations to make to explore a real business that they will start.

After each presentation,the teacher asked if the student if the really believed in the product? When the response was positive , the teacher gave each student an envelope with $100 USD as seed money. He told them to plant that seed and make it grow. He reminded the students to remain motivated.

The next order of business was to get a name for it ,followed by appointment of Presidents. Initially the friends ,the stars of the show ,decided to make “friendship bracelets “. The students believed that their ideas were worth millions. After one week,the students had to explain the progress of their respective businesses.the students reported on net profits and marketing strategies.

I was amazed that such a course existed and the time frame was in the 90’s. This will make a great change to our economy in Trinidad. Students will become empowered,and after graduating they can pursue their business full time . There many degree holders who are unemployed because they lack soft skills , or income generating skills.

About the Author: Antoinette Sydney LLB LEC CAMLFC CFRMP is an author and entrepreneur based in Trinidad and Tobago.

Blog: https://sydneygroupblog.wordpress.com/

Linked In: https://tt.linkedin.com/in/antoinette-sydney-77093550

Instagram: https://www.instagram.com/asydneygrouptt/?hl=en

Facebook: https://www.facebook.com/sydneygrouptt/

Youtube: https://www.youtube.com/channel/UC8-sUa8WMDJM8w5_Q3nhQ5w

Disclaimer:
The content herein is only for informational and educational purposes and does not constitute legal advice. Please be advised that no attorney/client relationship is created by the publishing of this content. You should consult with your attorney at law for independent legal advice.

No representations or warranties are made about the suitability, comprehensiveness and or accuracy of the information and other content contained on this channel. It should be noted that legal information and content can become out of date and I give no undertaking to keep this blog up to date. All liability for any loss or damage of any kind which may be suffered as a result of accessing and using the information and or content of this blog is hereby excluded to the full extent permitted by law.

Updated 11th Feb 2020

#businessregistration #trinidad #soletrader #companyregistration #attorney #lawyer #incorporator #antoinettesydney #expert #specialist #corporatelaw #progress #progresschronicles #progressgoddess

Time is very important in the Rat Race: Trinidad Online Entrepreneur

He shouted profanities at each passerby and they crossed the street in fear or in search of safety. He did not appear to be homeless because his clothes looked clean and he was walking with a sense of direction,unlike homeless persons who tend to wander.

I hastily crossed as I usually do to avoid vehicles splashing water on me. “Run” he screamed and then repeated himself. He asked who did I think I was ? I then asked myself silently . We were walking on parallel sides of the street but I heard him clearly. He said “You are in a rat race,time, time,time”. He was obviously annoyed by the working class. He said “Run to get to your jobs, time to get to work,time to sleep, time to eat.” He exclaimed that time was our god.

I crossed Independence Square and I continued walking down Charlotte Street. I thought that I lost him,he then sped past me and continued his soliloquy. He said “Render unto Caesar, what is due to him”. I must admit that everything that he said was true. As he disappeared into a supermarket,I noticed the hardened, visible veins on his legs.

I then reflected that every day the working masses sell their time for a bribe to forget their dreams. Their ambitions are eroded by “Conflict of Interest” clauses in their employment contracts. Get out the rat race.

About the Author: Antoinette Sydney LLB LEC CAMLFC CFRMP is an author and entrepreneur based in Trinidad and Tobago.

Blog: https://sydneygroupblog.wordpress.com/

Linked In: https://tt.linkedin.com/in/antoinette-sydney-77093550

Instagram: https://www.instagram.com/asydneygrouptt/?hl=en

Facebook: https://www.facebook.com/sydneygrouptt/

Youtube: https://www.youtube.com/channel/UC8-sUa8WMDJM8w5_Q3nhQ5w

Disclaimer:
The content herein is only for informational and educational purposes and does not constitute legal advice. Please be advised that no attorney/client relationship is created by the publishing of this content. You should consult with your attorney at law for independent legal advice.

No representations or warranties are made about the suitability, comprehensiveness and or accuracy of the information and other content contained on this channel. It should be noted that legal information and content can become out of date and I give no undertaking to keep this blog up to date. All liability for any loss or damage of any kind which may be suffered as a result of accessing and using the information and or content of this blog is hereby excluded to the full extent permitted by law.

The Return to innocence : The world through the eyes of a child

The children are the future. The children are awake and will not tolerate the injustices perpetuated by the adults of the day. I saw a child observing a homeless man on the streets of the capital city. The working class passed the gentleman with no concern for his plight. The adults were rushing to reach to their respective work places on time and could not be bothered by another human being.The child watched the homeless man as he lay on the cold ,hard street. Her mother encouraged her to increase her speed,as her little feet tried to match the long strides of her mother. The urban dweller smiled at the innocent child,with a heart filled with compassion. I ventured further up the street,and in a quick glance ,I noticed a secondary school girl giving a homeless man money. This particular homeless man was known to me,he camps closer to my area. I was shocked to see that he was plying his trade of begging in the capital city. He is known for using his salary for purchasing certain substances. It amazed me that the school girl ignored his addiction and was willing to help. The compassion displayed by these school children made me hopeful,that the future will be better.

Antoinette Sydney LLB LEC CAMLFC CFRMP is an author and entrepreneur based in Trinidad and Tobago.

Order her new eBook now: How to Hustle from Home: 50 Success Secrets
https://gumroad.com/l/jHoyL
Get a free sample of two chapters here
linktree:https://linktr.ee/asydneygrouptt

Website: http://www.asydneygroup.com/

Blog: https://sydneygroupblog.wordpress.com/

Linked In: https://tt.linkedin.com/in/antoinette-sydney-77093550

 Instagram: https://www.instagram.com/asydneygrouptt/?hl=en

 Facebook: https://www.facebook.com/sydneygrouptt/

Youtube: http://www.youtube.com/c/AntoinetteSydney

Disclaimer:
The content herein is only for informational and educational purposes and does not constitute legal advice. Please be advised that no attorney/client relationship is created by the publishing of this content. You should consult with your attorney at law for independent legal advice.

No representations or warranties are made about the suitability, comprehensiveness and or accuracy of the information and other content contained on this channel. It should be noted that legal information and content can become out of date and I give no undertaking to keep this blog up to date. All liability for any loss or damage of any kind which may be suffered as a result of accessing and using the information and or content of this blog is hereby excluded to the full extent permitted by law.

#antoinette #sydney #trinidad #business #ideas #registration #llc #incorporation #entrepreneurs #trinidadonlinelawyer #aml #amlexpert #consultant #antimoneylaundering

How to tell if you are being cheated on : Look out for these signs

This generation inherited infidelity from our forefathers. We have now glamorized being the side piece and we pity the main course who is living under false assumptions. I had the distinct pleasure of speaking to a wise man. He told me that in order to discover whether you are being cheated on,take the following steps :

1.Go to sleep early ,then wake up at midnight to check if your partner is sleeping next to you or sneaking phone calls to another lover.

2. If you live together, purposely forget your keys at home,that way,your partner has to open the door for you. You can catch them off guard at this juncture.

3. Drop by their residence (if you do not live together ) unexpectedly,and carry a token of love for them,such as flowers or a meal. Ask to go inside the house and have a refreshment.Observe the surroundings carefully. 

4. Pay attention to changes in their daily routine,such as prolonged time spent at the gym or unexpected trips to the grocery that turn into a 2 hour road trip. 

5.Keep your nose open to new fragrances or body odors.Everyone has a distinct smell and when persons are romantically involved,their odors combine and may change. 

6. Changes in sexual desires or requests . Your partner may be trying to be more adventurous or simply chasing a sexual dragon on a quest for pleasure. A new lover may have exposed them to different intimate positions and they may want to try it with you.

7. Use of new slangs,or terms-we emulate the same speech patterns as those we constantly interact with,so your partner may be repeating new words that they heard from their lover. 

This may seem like a fishing expedition,but it is worth the effort to determine if your time is being wasted. The biggest step after discovering that your partner is in fact cheating,is to be willing to walk away. Indeed,you will miss your lover, but then ask yourself what exactly do you miss about them. Do an audit of the time that you two spent together. Did you give more than you received? Were you the only one inconvenienced by your meeting times or were they mutually convenient ? The end goal is to find out if you were being used. Then you have to remember your worth and walk away. If you choose to stay with your lover after you learn that they are cheating on you,then you are solely responsible for any future unhappiness. The cheating spouse may seek to exercise control over you psychologically. They may be under the impression that you cannot function without them and they will continue to hurt you.

Antoinette Sydney LLB LEC CAMLFC CFRMP is an author and entrepreneur based in Trinidad and Tobago.

Order her new eBook now: How to Hustle from Home: 50 Success Secrets
https://gumroad.com/l/jHoyL
Get a free sample of two chapters here
linktree:https://linktr.ee/asydneygrouptt

Website: http://www.asydneygroup.com/

Blog: https://sydneygroupblog.wordpress.com/

Linked In: https://tt.linkedin.com/in/antoinette-sydney-77093550

 Instagram: https://www.instagram.com/asydneygrouptt/?hl=en

 Facebook: https://www.facebook.com/sydneygrouptt/

Youtube: http://www.youtube.com/c/AntoinetteSydney

Disclaimer:
The content herein is only for informational and educational purposes and does not constitute legal advice. Please be advised that no attorney/client relationship is created by the publishing of this content. You should consult with your attorney at law for independent legal advice.

No representations or warranties are made about the suitability, comprehensiveness and or accuracy of the information and other content contained on this channel. It should be noted that legal information and content can become out of date and I give no undertaking to keep this blog up to date. All liability for any loss or damage of any kind which may be suffered as a result of accessing and using the information and or content of this blog is hereby excluded to the full extent permitted by law.

#antoinette #sydney #trinidad #business #ideas #registration #llc #incorporation #entrepreneurs #trinidadonlinelawyer #aml #amlexpert #consultant #antimoneylaundering

Not everyone can run a Bar : Special skills are required for certain types of businesses

How much of human life is lost in waiting? Do not wait until the timing is perfect. Proceed with your plans . Time waits on no one . Plan and execute. You have to state your intentions to the world and put it out in the universe. It will come back to you. The elements will line themselves up. Everything will fall into place. Start today,baby steps .Do not wait until the time is right. Do not wait for conditions to be favourable,just proceed and they will follow your lead. You have to guide the way ,you will become weary in waiting . Plan ,execute and repeat . Write your plans down for your records and tell your friends about it to remain accountable . Press on.

Antoinette Sydney LLB LEC CAMLFC CFRMP is an author and entrepreneur based in Trinidad and Tobago.

Order her new eBook now: How to Hustle from Home: 50 Success Secrets
https://gumroad.com/l/jHoyL
Get a free sample of two chapters here
linktree:https://linktr.ee/asydneygrouptt

Website: http://www.asydneygroup.com/

Blog: https://sydneygroupblog.wordpress.com/

Linked In: https://tt.linkedin.com/in/antoinette-sydney-77093550

 Instagram: https://www.instagram.com/asydneygrouptt/?hl=en

 Facebook: https://www.facebook.com/sydneygrouptt/

Youtube: http://www.youtube.com/c/AntoinetteSydney

Disclaimer:
The content herein is only for informational and educational purposes and does not constitute legal advice. Please be advised that no attorney/client relationship is created by the publishing of this content. You should consult with your attorney at law for independent legal advice.

No representations or warranties are made about the suitability, comprehensiveness and or accuracy of the information and other content contained on this channel. It should be noted that legal information and content can become out of date and I give no undertaking to keep this blog up to date. All liability for any loss or damage of any kind which may be suffered as a result of accessing and using the information and or content of this blog is hereby excluded to the full extent permitted by law.

#antoinette #sydney #trinidad #business #ideas #registration #llc #incorporation #entrepreneurs #trinidadonlinelawyer #aml #amlexpert #consultant #antimoneylaundering

Remember your training, follow the protocol then be emotional for a brief moment

Training has a major impact on our minds . A young man who was trained in the army will never be the same again. A student who receives training at Law School will analyze everything. Apart from preparing us for a career,training will impact the way that we interact with others. I saw the new Kingsman movie with my best friend and after Eggsy’s home was destroyed he became flustered. Merlin appeared and warned him to “…Remember his training,follow the doomsday protocol ,and then be emotional for a brief moment”. There was so much wisdom in that statement. It is easy to feel overwhelmed when we are faced with difficult times. We can let our emotions rule us, and not ‘feel’ to go to work. Everyone can see that we are upset or sad and this is where emotional intelligence skills are displayed. In this age of ‘unsocial media’ we may post a status or a video that we may soon regret. We have to remember our training. After that,there should be certain steps to take in the event of disappointment. This may include ‘plan B’ or it may include leaving an abusive relationship and returning to your family home. For a fleeting moment,shed a tear. Express your frustrations in a private corner and leave them there. Do not nurse the wounds from a past lover, do not nurture the hate. To do otherwise, is to plant the seeds of bitterness and resentment. This makes life appear grim and unbearable. 

Antoinette Sydney LLB LEC CAMLFC CFRMP is an author and entrepreneur based in Trinidad and Tobago.

Order her new eBook now: How to Hustle from Home: 50 Success Secrets
https://gumroad.com/l/jHoyL
Get a free sample of two chapters here
linktree:https://linktr.ee/asydneygrouptt

Website: http://www.asydneygroup.com/

Blog: https://sydneygroupblog.wordpress.com/

Linked In: https://tt.linkedin.com/in/antoinette-sydney-77093550

 Instagram: https://www.instagram.com/asydneygrouptt/?hl=en

 Facebook: https://www.facebook.com/sydneygrouptt/

Youtube: http://www.youtube.com/c/AntoinetteSydney

Disclaimer:
The content herein is only for informational and educational purposes and does not constitute legal advice. Please be advised that no attorney/client relationship is created by the publishing of this content. You should consult with your attorney at law for independent legal advice.

No representations or warranties are made about the suitability, comprehensiveness and or accuracy of the information and other content contained on this channel. It should be noted that legal information and content can become out of date and I give no undertaking to keep this blog up to date. All liability for any loss or damage of any kind which may be suffered as a result of accessing and using the information and or content of this blog is hereby excluded to the full extent permitted by law.

#antoinette #sydney #trinidad #business #ideas #registration #llc #incorporation #entrepreneurs #trinidadonlinelawyer #aml #amlexpert #consultant #antimoneylaundering