How to deal with angry customers who insult you? A message to all those employed in the service industry and hospitality industry

I am well on my way to reading one book every week  pursuant to my new year’s resolution. This week, I am exploring “The magic of Thinking Big by David Schwartz. In one chapter he narrates a  story of an irate guest at a hotel who sent a telegram to reserve a room for a single occupant but who came to the hotel clerk requesting  hotel room with double occupancy. The customer insulted the clerk threatening to have him fired and questioned his intelligence. The young clerk apologized but declared that he was merely following instructions.

The author was next in line to deal with the clerk but was pleasantly surprised when the clerk greeted him warmly. The author told the clerk that he admired the way that he dealt with the previous customer. The clerk stated that he refused to be infuriated by a customer like that, he empathised with the man and supposed that he was having marital problems and that the man used him as a scapegoat to feel superior. The clerk added that “…underneath he is  probably a nice guy, most folks are…”

The author then suggested that we remember this statement the next time someone “declares war on us. He said the best way to deal with situations like this is to let the other person say their piece, then forget about it”.

We have nothing to lose by following this approach. Instead of responding to their insults , especially for those of us who work in the service industry, it is wise to hold our tongue. There is nothing to gain by charging with bitter words. The other person may in fact be experiencing some trying times and may simply want attention. Although you may find that your minimum wage does not pay you enough to take insults, I am sure by the following week that you will forget the exchange of words.

About the Author: Antoinette Sydney LLB LEC CAMLFC CFRMP, Bar No. SYA2015211, Attorney at Law. The author is the first Online Lawyer based in Trinidad and Tobago. Her entire Law Practice is based Online using technology. Client meetings are conducted at mutually convenient meeting points. She has clients in Guyana, St Vincent, Barbados, the British Virgin Islands and North America. She specializes in Corporate Law and Anti-Money Laundering Compliance. She helps clients to start their Online Business Empire.

Check out my Online Companies: www.asydneygroup.com

Call/Whatsapp for a quotation 868 373-1166

Blog: https://sydneygroupblog.wordpress.com/

Linked In: https://tt.linkedin.com/in/antoinette-sydney-77093550

Instagram: @asydneygrouptt

Facebook: https://www.facebook.com/sydneygrouptt/

Youtube: https://www.youtube.com/channel/UC8-sUa8WMDJM8w5_Q3nhQ5w

I am a Certified Professional in the following areas:

Taxation;

Corporate Training;

Anti-Money Laundering and Financial Crimes;

Fraud Risk Management;

Graphic Design.

Services include:

Anti-Money Laundering (AML) Training for staff, directors;

Anti-Money Laundering Audits;

Compliance Program drafting;

Consulting services and much more.

#sydney #antoinettesydney #believe #asydneygrouptt #valleys #faith #blogger #youtube #youtuber #motivation #innovation #smile #hope #life

Even a broken clock is right two or three times a day

I am well on my way to reading one book every week  pursuant to my new year’s resolution. This week, I am exploring “The magic of Thinking Big by David Schwartz. In one chapter he narrates a  story of an irate guest at a hotel who sent a telegram to reserve a room for a single occupant but who came to the hotel clerk requesting  hotel room with double occupancy. The customer insulted the clerk threatening to have him fired and questioned his intelligence. The young clerk apologized but declared that he was merely following instructions.

The author was next in line to deal with the clerk but was pleasantly surprised when the clerk greeted him warmly. The author told the clerk that he admired the way that he dealt with the previous customer. The clerk stated that he refused to be infuriated by a customer like that, he empathised with the man and supposed that he was having marital problems and that the man used him as a scapegoat to feel superior. The clerk added that “…underneath he is  probably a nice guy, most folks are…”

The author then suggested that we remember this statement the next time someone “declares war on us. He said the best way to deal with situations like this is to let the other person say their piece, then forget about it”.

We have nothing to lose by following this approach. Instead of responding to their insults , especially for those of us who work in the service industry, it is wise to hold our tongue. There is nothing to gain by charging with bitter words. The other person may in fact be experiencing some trying times and may simply want attention. Although you may find that your minimum wage does not pay you enough to take insults, I am sure by the following week that you will forget the exchange of words.

No delay in the game

How much of human life is lost in waiting? Do not wait until the timing is perfect. Proceed with your plans . Time waits on no one . Plan and execute. You have to state your intentions to the world and put it out in the Universe. It will come back to you. The elements will line themselves up. Everything will fall into place. Start today,baby steps .Do not wait until the time is right. Do not wait for conditions to be favourable,just proceed and they will follow your lead. You have to guide the way ,you will become weary in waiting . Plan ,execute and repeat . Write your plans down for your records and tell your friends about it to remain accountable . Press on.

About the Author: Antoinette Sydney LLB LEC CAMLFC CFRMP, Bar No. SYA2015211, Attorney at Law. The author is the first Online Lawyer based in Trinidad and Tobago. Her entire Law Practice is based Online using technology. Client meetings are conducted at mutually convenient meeting points. She has clients in Guyana, St Vincent, Barbados, the British Virgin Islands and North America. She specializes in Corporate Law and Anti-Money Laundering Compliance. She helps clients to start their Online Business Empire.

Check out my Online Companies: www.asydneygroup.com

Call/Whatsapp for a quotation 868 373-1166

Blog: https://sydneygroupblog.wordpress.com/

Linked In: https://tt.linkedin.com/in/antoinette-sydney-77093550

Instagram: @asydneygrouptt

Facebook: https://www.facebook.com/sydneygrouptt/

Youtube: https://www.youtube.com/channel/UC8-sUa8WMDJM8w5_Q3nhQ5w

I am a Certified Professional in the following areas:

Taxation;

Corporate Training;

Anti-Money Laundering and Financial Crimes;

Fraud Risk Management;

Graphic Design.

Services include:

Anti-Money Laundering (AML) Training for staff, directors;

Anti-Money Laundering Audits;

Compliance Program drafting;

Consulting services and much more.

Happiness happens when you find yourself!!

Have you lost your individuality by confirming to the New Age ? Are you a mindless dummy walking around on your phone 24/7 ? It is easy to fit in, just follow the crowd. Are you happy ? It is pleasing to look at the little things and be grateful. The birds in the sky laugh at us,as we rush to get to our meaningless jobs ,then we rush to return home,enduring hours of traffic,each day. What kind of life is that ? I observe the people as they pass by, long faces , no joy and a general lack of zest for living . At the end of the month,after the rent is paid,the bills are covered,the bank account loses more weight. We then wait for the next salary to repeat the process. Be brave,be strong. Now is the time for innovation,follow your passion. Sometimes when you follow your dreams,you are heart broken,then you wake up and the dream is over. But if you follow your passion and listen to your heart ,if you are disappointed,you will try again. Don’t lose yourself in the crowd . Walk in the opposite direction. Make up your mind to go on a journey of self discovery. Explore yourself ,find out exactly just how likeable you are. When you find yourself,there will be a peace within you. You will be happy,when you are happy with yourself. You must be content with the person that you became. It is a hopeless quest to find happiness in someone else.

About the Author: Antoinette Sydney LLB LEC CAMLFC CFRMP, Bar No. SYA2015211, Attorney at Law. The author is the first Online Lawyer based in Trinidad and Tobago. Her entire Law Practice is based Online using technology. Client meetings are conducted at mutually convenient meeting points. She has clients in Guyana, St Vincent, Barbados, the British Virgin Islands and North America. She specializes in Corporate Law and Anti-Money Laundering Compliance. She helps clients to start their Online Business Empire.

Check out my Online Companies: www.asydneygroup.com

Call/Whatsapp for a quotation 868 373-1166

Blog: https://sydneygroupblog.wordpress.com/

Linked In: https://tt.linkedin.com/in/antoinette-sydney-77093550

Instagram: @asydneygrouptt

Facebook: https://www.facebook.com/sydneygrouptt/

Youtube: https://www.youtube.com/channel/UC8-sUa8WMDJM8w5_Q3nhQ5w

I am a Certified Professional in the following areas:

Taxation;

Corporate Training;

Anti-Money Laundering and Financial Crimes;

Fraud Risk Management;

Graphic Design.

Services include:

Anti-Money Laundering (AML) Training for staff, directors;

Anti-Money Laundering Audits;

Compliance Program drafting;

Consulting services and much more.

How to tell if you are being cheated on : Look out for these signs

This generation inherited infidelity from our forefathers. We have now glamorized being the side piece and we pity the main course who is living under false assumptions. I had the distinct pleasure of speaking to a wise man. He told me that in order to discover whether you are being cheated on,take the following steps :

1.Go to sleep early ,then wake up at midnight to check if your partner is sleeping next to you or sneaking phone calls to another lover.

2. If you live together, purposely forget your keys at home,that way,your partner has to open the door for you. You can catch them off guard at this juncture.

3. Drop by their residence (if you do not live together ) unexpectedly,and carry a token of love for them,such as flowers or a meal. Ask to go inside the house and have a refreshment.Observe the surroundings carefully. 

4. Pay attention to changes in their daily routine,such as prolonged time spent at the gym or unexpected trips to the grocery that turn into a 2 hour road trip. 

5.Keep your nose open to new fragrances or body odors.Everyone has a distinct smell and when persons are romantically involved,their odors combine and may change. 

6. Changes in sexual desires or requests . Your partner may be trying to be more adventurous or simply chasing a sexual dragon on a quest for pleasure. A new lover may have exposed them to different intimate positions and they may want to try it with you.

7. Use of new slangs,or terms-we emulate the same speech patterns as those we constantly interact with,so your partner may be repeating new words that they heard from their lover. 

This may seem like a fishing expedition,but it is worth the effort to determine if your time is being wasted. The biggest step after discovering that your partner is in fact cheating,is to be willing to walk away. Indeed,you will miss your lover, but then ask yourself what exactly do you miss about them. Do an audit of the time that you two spent together. Did you give more than you received? Were you the only one inconvenienced by your meeting times or were they mutually convenient ? The end goal is to find out if you were being used. Then you have to remember your worth and walk away. If you choose to stay with your lover after you learn that they are cheating on you,then you are solely responsible for any future unhappiness. The cheating spouse may seek to exercise control over you psychologically. They may be under the impression that you cannot function without them and they will continue to hurt you.

About the Author: Antoinette Sydney LLB LEC CAMLFC CFRMP, Bar No. SYA2015211, Attorney at Law. The author is the first Online Lawyer based in Trinidad and Tobago. Her entire Law Practice is based Online using technology. Client meetings are conducted at mutually convenient meeting points. She has clients in Guyana, St Vincent, Barbados, the British Virgin Islands and North America. She specializes in Corporate Law and Anti-Money Laundering Compliance. She helps clients to start their Online Business Empire.

Check out my Online Companies: www.asydneygroup.com

Call/Whatsapp for a quotation 868 373-1166

Blog: https://sydneygroupblog.wordpress.com/

Linked In: https://tt.linkedin.com/in/antoinette-sydney-77093550

Instagram: @asydneygrouptt

Facebook: https://www.facebook.com/sydneygrouptt/

Youtube: https://www.youtube.com/channel/UC8-sUa8WMDJM8w5_Q3nhQ5w

I am a Certified Professional in the following areas:

Taxation;

Corporate Training;

Anti-Money Laundering and Financial Crimes;

Fraud Risk Management;

Graphic Design.

Services include:

Anti-Money Laundering (AML) Training for staff, directors;

Anti-Money Laundering Audits;

Compliance Program drafting;

Consulting services and much more.

Not everyone can run a Bar : Special skills are required for certain types of businesses

How much of human life is lost in waiting? Do not wait until the timing is perfect. Proceed with your plans . Time waits on no one . Plan and execute. You have to state your intentions to the world and put it out in the universe. It will come back to you. The elements will line themselves up. Everything will fall into place. Start today,baby steps .Do not wait until the time is right. Do not wait for conditions to be favourable,just proceed and they will follow your lead. You have to guide the way ,you will become weary in waiting . Plan ,execute and repeat . Write your plans down for your records and tell your friends about it to remain accountable . Press on.

Why do people stab you in the back ? Why do they talk behind your back ?

People underestimate the importance of their backs. If you are having back pains you will have grave difficulty functioning. Your central nervous system consists of your brain and your spinal cord. Your spinal cord runs along your back. Spine injuries may render the victim cripple. I was watching the second installment of Independence Day (2016) and the alien invader was destroyed by shooting her in the back. One of the men who was fighting to save the World advised his comrades to aim for the alien’s back because that was her weakness. I took a moment to process this and I recalled that the human back is also a vulnerable area. We always lament when persons known to us say negative about us “behind our backs “. We become bitter when they “stab us in the back”, wouldn’t it hurt more to aim for our hearts ? I think not,because a broken heart can mend. But a broken back, will never be whole again. In this era of user friendly people ,we have to guard our backs. We have to watch our own backs because a friend,is a known enemy. 

About the Author: Antoinette Sydney LLB LEC CAMLFC CFRMP, Bar No. SYA2015211, Attorney at Law. The author is the first Online Lawyer based in Trinidad and Tobago. Her entire Law Practice is based Online using technology. Client meetings are conducted at mutually convenient meeting points. She has clients in Guyana, St Vincent, Barbados, the British Virgin Islands and North America. She specializes in Corporate Law and Anti-Money Laundering Compliance. She helps clients to start their Online Business Empire.

Check out my Online Companies: www.asydneygroup.com

Call/Whatsapp for a quotation 868 373-1166

Blog: https://sydneygroupblog.wordpress.com/

Linked In: https://tt.linkedin.com/in/antoinette-sydney-77093550

Instagram: @asydneygrouptt

Facebook: https://www.facebook.com/sydneygrouptt/

Youtube: https://www.youtube.com/channel/UC8-sUa8WMDJM8w5_Q3nhQ5w

I am a Certified Professional in the following areas:

Taxation;

Corporate Training;

Anti-Money Laundering and Financial Crimes;

Fraud Risk Management;

Graphic Design.

Services include:

Anti-Money Laundering (AML) Training for staff, directors;

Anti-Money Laundering Audits;

Compliance Program drafting;

Consulting services and much more.

Remember your training, follow the protocol then be emotional for a brief moment

Training has a major impact on our minds . A young man who was trained in the army will never be the same again. A student who receives training at Law School will analyze everything. Apart from preparing us for a career,training will impact the way that we interact with others. I saw the new Kingsman movie with my best friend and after Eggsy’s home was destroyed he became flustered. Merlin appeared and warned him to “…Remember his training,follow the doomsday protocol ,and then be emotional for a brief moment”. There was so much wisdom in that statement. It is easy to feel overwhelmed when we are faced with difficult times. We can let our emotions rule us, and not ‘feel’ to go to work. Everyone can see that we are upset or sad and this is where emotional intelligence skills are displayed. In this age of ‘unsocial media’ we may post a status or a video that we may soon regret. We have to remember our training. After that,there should be certain steps to take in the event of disappointment. This may include ‘plan B’ or it may include leaving an abusive relationship and returning to your family home. For a fleeting moment,shed a tear. Express your frustrations in a private corner and leave them there. Do not nurse the wounds from a past lover, do not nurture the hate. To do otherwise, is to plant the seeds of bitterness and resentment. This makes life appear grim and unbearable.