Go Forth and Meet your Destiny

You have to find your success. What are you passionate about ? Structure your passion with your profession. You will never work another day in your life. Money will follow. It may be hard in the early stages, but despise not the day of small beginnings. Keep your head up. The time has expired for waiting for someone else to make your dreams come true. This is your life. All failures and success in your life thus far are attributable solely to you. Find out what your strengths are. Work on your weaknesses. Become the best version of you possible. Things will fall in place. If you are single, at this time, enjoy it. Use the time to develop your skills. Get a hobby, work on a project, keep your hands busy. Ten years from now, you will laugh at the things that you endured.

Always remember that there is a younger person looking at you. You may be a role model for someone. It may  be your son, or sister or a neighbor. There will also be negative people awaiting your demise. Be determined to prove them wrong. Hold the vision, go forth and meet your destiny.

 

The author is an attorney at law in Trinidad. She specializes in Anti Money Laundering and Countering the Financing of Terrorism. See the website : http://asydneygroup.com , whats app only 868 484-7778 .

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How to deal with angry customers who insult you? A message to all those employed in the service industry and hospitality industry

I am well on my way to reading one book every week  pursuant to my new year’s resolution. This week, I am exploring “The magic of Thinking Big by David Schwartz. In one chapter he narrates a  story of an irate guest at a hotel who sent a telegram to reserve a room for a single occupant but who came to the hotel clerk requesting  hotel room with double occupancy. The customer insulted the clerk threatening to have him fired and questioned his intelligence. The young clerk apologized but declared that he was merely following instructions.

The author was next in line to deal with the clerk but was pleasantly surprised when the clerk greeted him warmly. The author told the clerk that he admired the way that he dealt with the previous customer. The clerk stated that he refused to be infuriated by a customer like that, he empathised with the man and supposed that he was having marital problems and that the man used him as a scapegoat to feel superior. The clerk added that “…underneath he is  probably a nice guy, most folks are…”

The author then suggested that we remember this statement the next time someone “declares war on us. He said the best way to deal with situations like this is to let the other person say their piece, then forget about it”.

We have nothing to lose by following this approach. Instead of responding to their insults , especially for those of us who work in the service industry, it is wise to hold our tongue. There is nothing to gain by charging with bitter words. The other person may in fact be experiencing some trying times and may simply want attention. Although you may find that your minimum wage does not pay you enough to take insults, I am sure by the following week that you will forget the exchange of words.