Stick with it especially when you dislike it : A message to interns

Dear Interns,

Welcome to a brief introduction to the world of work. In the next two or three years, this will be your reality: the hunt for a job. You may be engaged by a company for the summer to gain working experience: make the most of it. I remember my first internship, I ensured that I asked everyone whether they needed help. This left a positive impact on management and staff, and I was invited back to work for future summers.

Things interns should do:

1.Get to work on time daily;

2.Talk to everyone and network;

3. Offer to help staff from various departments;

4.Ask questions about everything

5.Work overtime for at least 15 minutes twice a week:

6. Save any salaries that you receive;

7.Try to find out where you fit in , in the organisation;

8. Make friends with fellow interns;

9.Remember to enjoy your summer, go to the beach, movies,parties;

10.Observe the adults who are happy with their jobs and those who are bitter.

The author is an attorney at law. She specializes in Anti Money Laundering. See website : http://asydneygroup.com.

Advertisements

How to deal with angry customers who insult you? A message to all those employed in the service industry and hospitality industry

I am well on my way to reading one book every week  pursuant to my new year’s resolution. This week, I am exploring “The magic of Thinking Big by David Schwartz. In one chapter he narrates a  story of an irate guest at a hotel who sent a telegram to reserve a room for a single occupant but who came to the hotel clerk requesting  hotel room with double occupancy. The customer insulted the clerk threatening to have him fired and questioned his intelligence. The young clerk apologized but declared that he was merely following instructions.

The author was next in line to deal with the clerk but was pleasantly surprised when the clerk greeted him warmly. The author told the clerk that he admired the way that he dealt with the previous customer. The clerk stated that he refused to be infuriated by a customer like that, he empathised with the man and supposed that he was having marital problems and that the man used him as a scapegoat to feel superior. The clerk added that “…underneath he is  probably a nice guy, most folks are…”

The author then suggested that we remember this statement the next time someone “declares war on us. He said the best way to deal with situations like this is to let the other person say their piece, then forget about it”.

We have nothing to lose by following this approach. Instead of responding to their insults , especially for those of us who work in the service industry, it is wise to hold our tongue. There is nothing to gain by charging with bitter words. The other person may in fact be experiencing some trying times and may simply want attention. Although you may find that your minimum wage does not pay you enough to take insults, I am sure by the following week that you will forget the exchange of words.